PRODUCT WARRANTY
Cloth Joy’s reputation for quality is the result of our continued commitment to product development and the relationships we have with our manufacturers who ensure only the highest quality materials are used in the manufacture of all our products. It is for this reason we are proud to guarantee all our products for a period of six (6) months from date of purchase.
Should at any time during the warranty period you have a concern which you believe is covered by warranty please follow the procedures outlined under the Section titled ‘Consumer Guarantees’.
Terms and Conditions of Warranty
The warranty is extended to the original owner of the products, determined by our sales records.
The product must be used in accordance with its intended purpose.
The warranty is void if the products care instructions have not been followed or the product has been misused. This includes, but is not limited to:
Should at any time during the warranty period you have a concern which you believe is covered by warranty please follow the procedures outlined under the Section titled ‘Consumer Guarantees’.
Terms and Conditions of Warranty
The warranty is extended to the original owner of the products, determined by our sales records.
The product must be used in accordance with its intended purpose.
The warranty is void if the products care instructions have not been followed or the product has been misused. This includes, but is not limited to:
- Washing products at temperatures in excess of those specified on the products care instructions
- Using soaps, handmade wash formulas, anything that contains dyes or fabric softeners
- The product being modified in any way including removing care labels Inclusions
The warranty covers product faults that arise from the manufacturing process including elastics, snaps, zippers, stitching, PUL and fabric flaws.
Exclusions
The warranty does not cover:
- PUL delamination or damage resulting from non-compliant wash and care routines
- Damage caused to diaper shells due to non-compliant wash and care routines
- Damage to inserts, including but not limited to staining, resulting from normal wear and tear, non-compliant wash and care routines or any other environmental factor outside of our control
- Damage to any product arising from an environmental factor outside of our control
- Any damage arising from misuse of the product
- Leaking due to lack of absorbency or user error.
- Staining
- Diaper odor
- Normal wear and tear
- Pilling
- Snags
- Shrinkage in natural fibers.