POLICIES
Our goal is to create beautiful and top quality products that do work. We strive to make our customers happy with everything we do. If you have an issue please contact our customer service rep Brittany via e-mail at Brittany.cs@ClothJoy.com and we will get back to you as soon as possible and we are dedicated to providing excellent customer service.
BEFORE YOU PURCHASE, PLEASE KEEP IN MIND:
We are a small family owned brand ran by a husband and wife (we have no employees or other staff) and we also have 6 children. We are always working and doing our best to get orders out quickly but life happens and shipping time fluctuates so typically we state orders may take up to 10 days to ship though we strive to have them out much sooner.
Please read each item description carefully before purchasing, please use our sizing guides to ensure you are ordering the best size option for your child. We have our own cloth diaper sizing for all of our size options and they should not be compared to another brand as ours typically run bigger than most so you may end up buying your regular size from other brands only to find ours is to big.
Where do your items ship from?
We ship from our work space in Northern California.
How long does it typically take for an order to ship?
We ship Monday through Friday last pick up is 2pm due to living remotely. During holidays, restocks, and new launches, we can experience a delays but typically orders are shipped 10 days or less from when the order was placed.
Do you offer free shipping?
Yes, we offer free shipping on all orders over $150 USD in the USA! We currently cannot afford to offer free shipping for international packages they cost us on average $35 to $55 USD to ship per order!
Please note free shipping is triggered once the purchase price is over the threshold if the order is showing $150 but still showing shipping fees its because your order is only over $150 because its charging shipping fees. To get free shipping the item total before tax and shipping must be $150.
Do you ship internationally?
Yes we do!
Do you combine orders?
Due to the volume of orders we receive and the issues it creates in doing so we can not combine orders under any circumstances. We have tried to before but it ended up costing us more due to orders already being printed and then having to pay extra shipping at our expense because it was too late to actually combine the orders but the fees had already been refunded.
Can an order be changed?
if an order has not shipped and is not actively being worked on (this could be anywhere from a few minutes from being placed to a few days so even shortly after it may or may not be possible). If you ordered the wrong size or the wrong elastics if we are able to change we will do so however any refunds caused by order changes will be in the form of store credit only.
Can an order be canceled?
Due to the volume of orders we process, we cannot cancel an order after 6 hours of being placed. If you contact us within the 6 hour window to cancel, there is a 15% cancelation fee as when an order is canceled we still have to pay transaction fees those do not get refunded to us.
*Pre-orders once in production cannot be canceled as we only make what gets purchased so the items bought were only made because they were ordered and so we are unable to cancel. If it's before production starts we may be able to cancel however there is a 15% fee per transaction to cover all costs as our payment fees do not get refunded when and order is canceled or refunded.
What happens if my order went to a wrong address?
We do not alter addresses unless requested so any address we ship to will be whatever you provided. If your order gets shipped and it goes to a wrong address we are not responsible for orders that do not get to you, however if the order comes back we can re-ship for the cost of shipping so you still get your order.
Do you accept returns or exchanges?
We do accept returns within 14 days of receiving your order. Typically returns can only be exchanged or for store credit only, however it depends on the reason for the return if it will be accepted or not. For returns or exchanges please reach out to Brittany.cs@ClothJoy.com to check if a return or exchange is possible. Please contact us for the return address if you no longer have your label.
Please note to exchanges will require additional shipping fees and you will need to cover the cost of shipping the items back to us before we ship the new item to you. Please also make sure you request a return form so we have all of the information when it arrives (we will send the file once we have determined if an exchange will be accepted)
What payment methods are accepted?
We accept PayPal, Amazon Pay, Afterpay, Sezzle, Shop pay and all major credit cards. All payments paid by eCheck through PayPal must cleared before your order will be fulfilled.
Coupon Codes
All coupon codes must be rendered at checkout. One coupon code per transaction. You cannot stack multiple coupons or combine them in a single transaction. Coupon codes are only valid at checkout and we cannot price adjust orders to add coupons once the order has been placed. Our system doesn't have the capabilities to make such a change.
If you have any questions, suggestions or need anything else please reach out and let us know at Brittany.cs@ClothJoy.com